Frequently Asked Questions (FAQ)

Order and Payment

What payment methods do you accept?
We accept Visa, Mastercard, and American Express cards, as well as PayPal, Apple Pay, Shop Pay, and Klarna. All transactions are secured by SSL protocol.

How can I track my order?
An email containing your tracking number will be sent to you within 24 hours of your order being shipped. You can track your package at any time using this number.

Can I modify or cancel my order?
You can modify or cancel your order as long as it has not yet been shipped. Please contact us promptly at contact@biloriax.fr.

Delivery

What are the delivery times?
Our delivery times for mainland France are 7 to 12 business days (1 to 3 days for preparation + 6 to 9 days for shipping).

Is delivery free?
Yes, delivery is free for all orders shipped to mainland France, with no minimum purchase required.

Do you deliver outside of France?
Currently, we only deliver to mainland France. Overseas departments and territories (DOM-TOM) and international destinations are not served.

What should I do if my package is delayed or lost?
Contact our customer service: we will open an investigation with the carrier. In accordance with the Consumer Code, if delivery does not occur within 30 days, you may cancel your order and receive a full refund.

Returns and Refunds

Can I return an item?
Yes, you have 14 days from receipt of your order to return an item, in accordance with your legal right of withdrawal. The item must be in its original condition and packaging. Please see our Return Policy for more details.

Who pays for return shipping?
Return shipping costs are the responsibility of the customer, except in cases of defective, damaged products or delivery errors, in which case they are covered by BON PROFIT.

How long will it take to get a refund?
Refunds are processed within a maximum of 14 days following receipt of the returned product, using the same payment method as the original order.

How do I request an exchange?
For any exchange (size, color, model), please contact us at contact@biloriax.com.

Products

Are your jewelry pieces guaranteed?
Yes, all our products benefit from the 2-year legal conformity warranty (articles L.217-4 to L.217-14 of the Consumer Code) and the warranty against hidden defects (articles 1641 to 1649 of the Civil Code).

Are your stones genuine?
Yes, all our jewelry is made with authentic natural stones (amethyst, rose quartz, carnelian, obsidian, tiger’s eye, etc.). Each stone is unique, so slight variations in color, veining, or pattern may occur compared to the photos: this is nature’s signature and proof of their authenticity.

How do I care for my natural stone jewelry?
We recommend avoiding prolonged contact with water, perfumes, and cosmetic products. Gently clean your jewelry with a soft, dry cloth, and store them away from direct sunlight to preserve the stones’ brilliance. For lithotherapy, you can purify and recharge your stones according to the recommendations in our Guide to Natural Stones.

How do I choose my ring or bracelet size?
Each product page specifies the available sizes. Many models are adjustable and fit most finger or wrist sizes. If in doubt, don’t hesitate to contact us; we will help you choose the ideal size.